Frequently asked questions about Multi-Source Feedback

In 2020, WAGPET introduced a 360 multi-source feedback (MSF) assessment for hospital registrars.

In 2020, WAGPET introduced a 360 multi-source feedback (MSF) assessment to be completed by AGPT registrars in their Hospital (RACGP) or Core Clinical Training (ACRRM) year. The MSF is delivered by Client Focused Evaluations Program (CFEP). It combines patient feedback and colleague feedback.

Frequently asked questions

Q: What is the MSF assessing?
A: The MSF is a comprehensive assessment which gives valuable feedback on interpersonal skills and professionalism. This includes communication skills, decision-making, teamwork, professional behaviour and reliability. The feedback allows GP trainees to gain insight into how their professional behaviour and practice is viewed by patients and colleagues. It allows comparison between a trainee’s self-perception by including a personal assessment. The results are benchmarked to other registrars on the AGPT program.

Q: Who provides feedback for the MSF?
A: A minimum of 30 patients and 12-15 colleagues will give feedback. This is to allow validity of responses. All feedback is de-identified by CFEP, and the results reported anonymously. Registrars also complete a self-assessment.

Q: Why did WAGPET introduce the MSF?
A: WAGPET introduced the MSF for several reasons. Communication skills and professionalism are core components of general practice training. Working in GP involves close communication with patients, their family and a multidisciplinary team. The MSF allows opportunity for registrars to reflect upon and improve their communication skills and professional behaviour before entering general practice. The MSF allows opportunity to receive focussed feedback and learning guidance from an experienced medical educator. It also gives opportunity to have an early discussion about working within the general practice team with your GP supervisor. The MSF links to the Early GP Safety Assessment, which all registrars undertake in the first eight weeks of community GP training.

Q: How do I organise feedback collection?
A: The MSF pack contains instructions from CFEP on collecting feedback. You will need to ask colleagues for their consent to participate and supply their email addresses to CFEP. Colleagues complete the feedback survey over 1-2 minutes via a secure online portal. Patient feedback is collected via a paper-based form, which takes 1-2 minutes to complete. The feedback form is then placed in an envelope.  The patient feedback should be collected at the end of a patient encounter, for example when a patient is being discharged from hospital or finishes their appointment at an outpatient clinic. Ideally, patient feedback is facilitated by another staff member, such as a ward clerk or receptionist. If this is not possible within the hospital rotation you are on, you may need to request feedback from patients yourself. WAGPET recommends you explain to patients why the feedback is being sought and how it will be used.  Patients should still put the form into an envelope after completion, so you cannot view the feedback.

Q: When should I collect the feedback?
A: You should begin collecting feedback by early September at the latest. This allows up to 12 weeks for you to collect the feedback and have a report prepared by CFEP before the end of 2020. You may choose to begin collecting feedback sooner than this.

Q: Is it appropriate to collect feedback from patients in hospital?
A: The majority of registrars will be in hospital rotations in which collecting patient feedback is suitable. If a patient is severely unwell, significantly distressed, or unable to consent, then feedback should not be sought from them. Registrars working in paediatric rotations can collect patient feedback from the parent or guardian of their patient.

Q: Thirty patients seems like a lot. How will I collect this amount of feedback surveys?
A: Remember that feedback can be collected over a 12-week period. This averages to 2-3 patients per week. Patient feedback can be collected over a shorter time period if preferred.

Q: I work in a small team. How will I collect 12 colleague feedback surveys?
A: Colleagues can include other members of the medical team (consultants, registrars, resident medical officers, interns), nursing staff, other allied health staff (e.g. physiotherapists, pharmacists) and administration staff (e.g. ward clerk, department secretary). It can include colleagues you work with on a daily basis, or less frequently. The important point is that colleagues completing the survey have an understanding of how you work in a professional capacity.

Q: What happens after I have finished collecting the feedback?
A: Patient feedback surveys should be returned as per instructions from CFEP. Colleague feedback surveys will be returned to CFEP electronically. CFEP will analyse the feedback results and send an assessment report to you and WAGPET. Once this report has been received, you must complete reflections on the results. You will then have a meeting with one of WAGPET’s medical educators to discuss the feedback and your reflections on this. The report will be uploaded into your training record and available to view by yourself, your GP supervisor and your medical educator. 

Q: I am concerned I will not be able to collect the feedback required in 2020. What do I do?
A: Please contact your program training advisor at WAGPET to discuss this on 9473 8200.